Customer Relations Executive at Al Futtaim – UAE
- Prepare contracts agreement, annexure etc., and update necessary information on the contracts and return customer copies on time.
- Processing the order on time and providing timely updates to the customer.
- Follow up with the concerned department to ensure timely client updates & vehicle delivery.
- Follow up with the concerned department to ensure Loaner vehicle is delivered and all system and administration tasks related to it are performed like opening agreements, closing agreements, keeping a record of all transactions.
- Manage lease contract expires, extensions, contract variations.
- Maintain an up to date database of all customers with relevant and key contacts.
- Handle day to day queries of the Customer & ensure customer’s queries are handled on time.
- Direct customer queries to the relevant department – service, invoicing, pricing, short term rental requirements, registration renewal.
- Prepare various fleet related reports for the customers.
- Quotations – Making quotes for existing customers.
- Analysing customer feedback to identify root causes, taking action to improve short and long-term customer satisfaction.
- Diploma or College Degree graduate.
- A least 2-years’ experience in customer service preferably from the car rental industry.
Technical Knowledge/ Skills/ Training required:
- You should have the ability to build and maintain friendly, warm relationships with customer.
- You should have excellent communication skills and the ability to use computer applications with the ability to display customer focus with the ability to demonstrate a positive, enthusiastic and friendly attitude while being able to deal with the customers and work in a team.
- We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
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- Seniority Junior (1 to 3 years)
- Employer type Foreign Company
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- Address EG / New Cairo
- Employer Type Foreign Company