Digital Design & Enablement Analyst at Vodafone
• 5 Years of experience in the telecom field
• Computer science / IT background is preferable
• Programming skills is a plus
• ITIL management framework knowledge with regard to the Service Support and Service Delivery sets
• ITIL Certified is a plus
• Customer-service oriented work ethic
• Detail oriented
• Strong organizational and communication skills
• Strong interpersonal skills and ability to communicate with multiple departments to take an issue to resolution
• Strong problem solving ability
• Ability to work independently
• Fluent in English
• Proficiency in using MS Office application.
• excellent communication – persuasion – negotiation – presentation
• Provide administrative and technical support for assigned applications
• Meet and exceed established service levels for support
• Maintain operation, monitoring, and integrity of production, test, and development systems to meet established standards
• Coordinate and escalate issues to support teams and third-party vendors to troubleshoot and resolve issues
• Work closely with Application Development teams for new application installations, releases, and testing
• Perform regularly scheduled system updates, changes and failover tests for assigned applications
• Assist Third & fourth level of support team members to advance DevOps practices
• Create and maintain support documentation for applications
• Communicate general events and incidents to employees and management
• Act as a subject matter expert for business application systems, and interface between end-users, technical support, and Application Development teams.
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- Seniority Young Professional (4 to 7 years)
- Employer type Multinational Company
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