Technical Manager, Service Delivery “German Speaker” at Dell
Location: New Cairo
• Responsible for managing smaller group of Delivery Management team members.
• Takes the lead role in managing customer relationships.
• Mentors team members on delivery management best practices and process improvement opportunities.
• Account assignments and asset responsibility smaller in scope (smaller dollar value and smaller accounts).
• Manages and controls expense for the organization while ensuring resource optimization.
• Manages multiple third-party partners in the successful delivery of technical solutions.
• Ensures team achieves performance and customer services metrics.
• Resolves escalated problems to maintain strong customer experience levels.
• Responsible for delivering in a semi-matrixed global delivery model.
• This is a hands on role and you will be expected to perform some day to day operational duties.
• Technical college degree with 8+ years’ experience.
• Fluency in German (both written and verbal) is essential.
• Strong operational knowledge of at least 3 of following core technologies:
– Dell EMC VMAX
– Dell EMC Isilon
– Dell EMC ECS
– Dell EMC Unity
– Storage Networks (Brocade)
– IBM SVC
– Dell Compellent
– Distributed File System (DFS)
– NetApp cDot
– Dell Network Switches
– Tape Libraries
• Knowledge of storage array performance analysis & design.
• Strong communication, presentation and cross functional skills.
• Strong analytical, problem solving, negotiation and organizational skills.
• Dell EMC Proven Professional or Industry Certifications.
• Demonstrated track record of delivering high quality services
• Experienced organizing and planning skills to effectively manage a team.
• Strong priority setting skills to provide leadership and direction to team.
• Ability to lead cross-functional delivery teams.
• Demonstrates attentiveness to quality and productivity.
• Experienced analytical, problem solving, negotiation and organizational skills.
• Strong ability to motivate, direct and lead others.
• Demonstrated ability to successfully manage and lead third party relationships.
• Ability to manage delivery costs to plan.
Tips for updating your Resume:
- Seniority Manager (8 to 15 years)
- Employer type Multinational Company
Login To Apply For This Job.
- Employer Type Multinational Company
March 1 - March 2
March 8 @ 5:00 pm - March 12 @ 9:00 pm EET
March 29 @ 4:00 pm - May 3 @ 9:00 pm EET
April 22 @ 1:00 pm - November 30 @ 5:00 pm EET